Frequently asked questions

We recommend placing custom cake orders at least 7-10 days in advance to guarantee your preferred flavor, design, and pickup or delivery date. For weddings, large events, or holidays, we suggest ordering 2–3 weeks ahead. Need something sooner? Reach out at 347-404-4470 or cupcakemeorders@gmail.com - we'll always try to accommodate rush requests when our schedule allows (Rush Fee may apply.)*.

Absolutely. While Cupcake Me! is proudly NYC-based, we ship our fan-favorite Mini Cake Jars and Cookies nationwide, straight to your doorstep via DashMart, powered by DoorDash for local delivery within 15-30 minutes please see our locations with DashMart via this link: https://www.cupcakemenyc.com/locations , OR Via FedEx for delivery across the nation . It's the perfect way to send a sweet gift or treat yourself, even if you're outside New York City. (Please note: our Signature Cupcakes and Cakes are a local-only items and aren't currently available for national shipping.)

As a general rule of thumb, plan for about 1-2 servings/desserts per person to account for seconds. For a party of 10, that's around 15-20 individual treats/slices. For 20 guests, around 35-40. Most of our individual desserts are sold by the dozen, so feel free to round up to the nearest dozen for easy ordering, and check out our Bundle Deals so you can mix up all of our flavors!

Our Mini Cake Jars are individually portioned, layered cakes. Think of a full sized cake, but packaged just for you with different fillings and textures to give you the ultimate cake slice experience! Enough to indulge or gift as a delicious treat designed to travel well and stay fresh, making them ideal for shipping nationwide, gifting, and customizing for any event. Cupcakes are our classic signature, hand-frosted treats, available locally in NYC by the dozen. Both are delicious treats, and comes down to portion style and whether you need something shippable versus a local pickup/delivery favorite.

Yes! We love helping customers build a cake that's uniquely theirs. Mix and match from our cake and filling flavors, choose your frosting style, and add custom colors or toppers to match your event. Just share your vision when you place your order (or contact us directly) and our team will bring it to life.

Cupcake Me! currently operates as an online NYC-based bakery, with all orders fulfilled through local delivery, DoorDash, and nationwide shipping. We don't have a storefront open for walk-in visits just yet, but stay tuned and follow us on Instagram for updates.

Yes! You don't have to order a whole dozen to enjoy Cupcake Me! Many of our treats, like 3-Pack ad 6-Pack Bundle Mini Cake Jars and single cookies, are available a la carte, so you can grab just the amount desired for yourself. Larger items like our Signature Cupcakes are sold by the dozen, but our Bundle Deals (like Choose 6 & Save) offer a great middle ground if you want variety without committing to a full dozen.

You can order many of our ready-to-go treats through DashMart, powered by DoorDash, for fast local delivery. For fully customized items, like a personalized cake we recommend ordering directly through Cupcakemenyc.com or contacting us at 347-404-4470 or emailing us at cupcakemeorders@gmail.com .

Our products all have different shelf life's and temperatures please see below:6oz Mini Cake Jars: Refrigerated 14 Days / Frozen 60 Daysmake sure to allow 24 hours in the refrigerator to thaw prior to consuming.Packaged Cookies: 21 Days Dry Shelf (Table) Storage / Frozen 30 Daysmake sure to allow 24 hours in the refrigerator to thaw prior to consuming.Unpackaged Cookies: 5-7 Days Dry Shelf (Table) StorageCupcakes/Cakes: 2-3 Days Dry Shelf (Table) Storage/ 5-7 Days Refrigerated*Any Cupcakes or Cakes with Fillings and Fresh Fruit ALWAYS KEEP REFRIGERATED. Macarons: 1 Day Dry Shelf (Table) Storage / 5-7 Days Refrigerated / 60 Days Frozen make sure to allow 24 hours in the refrigerator to thaw prior to consuming.Brownies:  2-3 Days Dry Shelf (Table) Storage/ 5-7 Days Refrigerated / 60 Days Frozen make sure to allow 24 hours in the refrigerator to thaw prior to consuming.

No - we offer items both a la carte and in bundles. Pick your favorite, and keep an eye out for special savings!

Everything from Cupcake Me! is prepared fresh and baked to order, so we do not offer any cancellations, returns, store credit or exchanges.

Local Delivery:We occasionally offer last minute orders, it is solely dependent on our day to day work load and the size of the order. Your order will come with a (Rush Fee). Please note all items sold via our website list the amount of notice needed to place the order. Please contact us to receive an official answer based on your event needs 347-404-4470 or cupcakemeorders@gmail.comNationwide Shipping:We typically require 1-3 days for shipping given we ship through FedEx every Wednesday and Thursday. If you have a special request for something last minute please reach out at cupcakemeorders@gmail.com.

Yes, we love customizing cakes and desserts for our customers! You can select custom options featuring flavors and fillings directly on our site, or reach out to us at cupcakemeorders@gmail.com.

Yes! Everything at Cupcake Me! can be a special treat for you or sent as a gift. When selecting your dessert, we leave space for you to add a special note that we will ship alongside your Cupcake Me! order to a special client, friend, or family.

Yes, we do! Follow us on Instagram for announcements on special flavors and menus.